Customers are a privilege not a right

Customers are a privilege not a right

Sometimes when you are running a small start up it can just seem like everyone is out to make your life hard. I mean seriously – some days it almost makes you want to yell – ‘please for the love of fresh air and sunshine just one person make my life...
Why we value satisfaction, not resolution

Why we value satisfaction, not resolution

We are transparent with our support statistics – not just to our clients but to anyone that asks. But we don’t provide everything. Not because we have anything to hide but because we are a small company. We measure what our clients tell us are the most...
Not minimally viable but flipping awesome

Not minimally viable but flipping awesome

I have a real problem with my ability to be proud. We have a small start up based in rural New Zealand, our existing clients are ridiculously loyal and supportive, and the staff I work with are far far smarter than I can ever hope to be. And yet I constantly compare...